Frequently Asked Questions

Are your shoes authentic?

Yes. All of our items are 100% authentic and come with their original box. The Sneaker Cart does not sell fakes, variants, or b-grades.

Where are you located?

The Sneaker Cart is a mobile business. Please Visit our Locations Page. Or find us on social media @thesneakercart 

Can you reserve a shoe for me until I can pay for it?

No, all of our merchandise is sold on a first come, first served basis. We cannot reserve shoes without payment.

Your website won't let me choose the size I need. It's not on the drop-down list.

SneakerCart.com is designed to show only available sizes on the product page. If a size is not listed, then it is sold out and we do not expect or, do not know if we can restock it. We apologize for the inconvenience and hope that you will continue to check for the size you need.

What is going on with my order? How can I find out?

 You can call Customer Service at 1-503-975-9234 during our normal business hours (11am to 9pm PST) and check status by phone.

The sneaker I want says "out of stock," can you tell me when you'll be getting more?

No. We are unable to predict if we can or will be able to obtain more of any item. Major sneaker brands have limited manufacturing runs, and often additional inventory is not available.

What's your return policy?

All Sales are final.